CordiCare Services

At the simplest level CordiCare is a convenient retainer relationship that provides clients with ongoing access to a team of highly skilled professionals to monitor and support their IT infrastructures.

But when it comes down to it, CordiCare is more about business than it is technology. Why?

Because the consistent nature of the relationship allows our team to fully understand our clients’ business goals and proactively deliver strategies and solutions that lead to greater productivity and efficiency across organizations.

When you add in the increased cost predictability the model creates, you’ve got a proven formula for positive bottom line impact.

 

CordiCare

 

  • The CordiCare Four Ps Advantage

    CordiCare consistently delivers what we call the Four Ps:

    Proactive Strategy
    Productivity
    Process Documentation
    Predictable Cost

    Creating an Always-on IT environment that allows our clients to focus on what’s most important -- their businesses.

    And that leads to a fifth P:

    Peace of Mind
  • CordiCare™ can be customized to fit your needs and your environment.

 

Some of the CordiCare services include:

 

• Routine on-site visits
Need an IT department? Cordicate IT believes that it is vital to build strong relationships with our clients. That is why we include regularly schedule on-site visits as part of CordiCare to check on your systems and get to know the people and culture of your business.

• Monthly Network Auditing
We work with a variety of industries, system platforms, IT networks, and business applications. Whether for specific projects or threats or under a more comprehensive arrangement, Cordicate IT can support your Information Technology audit functions so that your staff, and your organization’s information technology systems are working at maximum potential with minimum exposure.

• Routine Firewall Auditing
Cordicate IT carries out a detailed review of the firewall configuration, either on-site or remotely, for secure practices and optimal organization of rules. Our consultants analyze and rectify configurations, simplify the organization's rule-sets and related objects, fine-tune the performance of the firewall and set appropriate operating system parameters.
A detailed firewall audit provides helps ensure that all possible security and continuity risks are being adequately addressed and that an adequate level of network integrity and security is achieved and maintained.

• DNS Hosting via NetShadow
Manage your hostnames, aliases, mail records, web forwards, and mores from our easy-to-use web interface while getting the reliability of our dispersed network of nameservers and the added safety of our backup mail server.

• E-Mail Queuing
As part of our NetShadow Services, Cordicate IT can provide backup E-Mail queuing that will cache all of your inbound E-mail in the event of an outage to your primary mail server.

• Network Monitoring
Maximize the up-time of your systems by reporting directly back to our 24/7/365 monitoring system allowing us to proactively correct system failures before they impact your business.

• Web Site Monitoring and Failover
As part of our NetShadow Services, Cordicate IT can monitor your website or any HTTP based URL and provide failover to another system in the event of an outage to your primary web server.

• Preventive Network Maintenance
In addition to scheduled on-site services, you can receive monthly maintenance where your machines are checked for spy ware, Windows Updates, Patches, Service packs, Anti-Virus Updates, and more. We offer preventive maintenance for small and medium sized companies who really depend on their computer networks. This allows for the anticipation and quick resolution of network issues before they become major problems. Cordicate IT can perform regular system maintenance so you can free yourself from the hassles of computer and IT problems and focus on your business!

• Priority Call Response
Cordicate IT will work with you to create a customized support agreement that ensures your support issues are handled with priority!

• Emergency after hours response
CordiCare can be customized to include emergency after hours support for your critical systems so that you can have piece of mind knowing that we will be here to help in the event of an after hours emergency.

• Client Dashboard Reporting
Access to your account information from our Help Desk and support system. Executive and detailed information on your account, systems performance and health.

• VPN to your office for fast response
Cordicate IT is connected to your systems by secure, encrypted Virtual Private Networking (VPN) so that our consultants can access your systems with speed and ease. We will get you back up and running as fast as possible!

• Data Center & Co-Location
Your equipment (web server, application server, Exchange server, SAN equipment, etc.) can be located at our secure facility for a super fast and reliable Internet connection with 24/7 support and monitoring. The data center facilities are designed and optimized for maximum performance and availability so you can focus on the more strategic areas of your business or venture.